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Frequently asked questions

Open banking is a simple, secure way to help you move, manage and make more of your money.

Please refer to the Open Banking website for further details.

The developer portal is for software developers of Third Party Providers (TPPs) to provide the information needed to connect to our APIs.

We support Open Banking OBWAC and OBSeal certificates.

If you are not enrolled with Open Banking and have suitable eIDAS (QSEAL and QWAC) certificates we can accept these once you are manually registered with us.

We allow Dynamic Client Registration providing you have enrolled with Open Banking and uploaded your certificates.

If you are not enrolled with Open Banking and have suitable eIDAS (QSEAL and QWAC) certificates and appropriate permissions from your relevant NCA please email us at OpenBankingResponse@virginmoney.com with the subject "Manual Registration" and we will process your request.

Please raise a ticket via the Open Banking Service Desk (Problem with an ASPSP > Clydesdale Bank) or emailĀ OpenBankingResponse@virginmoney.com.

We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.

To assist us, please include as much information as possible so we can attempt to replicate your issue including whether the issue is with our merged or standalone APIs.

Credit card customers can provide consents using the mobile phone that their Virgin Money credit card mobile app is registered on, either using web to app or app to app redirection.

If the web to app journey is required, the customer will need to use a web-browser on the mobile phone that their Virgin Money mobile app is registered on.

Having trouble?

Contact our dedicated team members via our support mailbox

OpenBankingResponse@virginmoney.com

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