Developer Portal
Developer Portal
Open Banking allows for customers' banking data to be safely shared with trusted Third Party Providers (TPPs).
Please refer to the Open Banking website for further details.
The developer portal is for software developers of Third Party Providers (TPPs) to provide the information needed to connect to our APIs.
We support eIDAS (QSEAL and QWAC) certificates and Open Banking (Non-ETSI) Signing and Transport certificates
We allow Dynamic Client Registration providing you have enrolled with Open Banking.
If you wish to register using an eIDAS certificate, please email OpenBankingResponse@cybg.com.
We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.
Please email OpenBankingResponse@cybg.com
We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.
To assist us, please include your Open Banking organisation ID.
Please email OpenBankingResponse@cybg.com, raise a ticket via the Open Banking Service Desk (Problem with an ASPSP -> ClydesdaleBank) or raise a ticket via our Service-Now portal if you are registered.
We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.
To assist us, please include as much information as possible so we can attempt to replicate your issue including whether the issue is with our merged or standalone APIs.
No, Virgin Money does not support refresh tokens. Our tokens have a 90 day lifespan and don’t need to be refreshed in that time.
Our Mainframe is down from 03:55 – 04:10 am on a daily basis, which will impact all AISP, PISP & CBPII endpoints on our Current, Savings and Business Banking accounts. Credit Card accounts will NOT be affected.
We support Faster Payments, Balance Transfers & Money Transfers.
Enumeration types:
For Faster Payments we only support payments from a Savings Account to a customers’ nominated account.
In line with existing channels we do not support payments from a current account.
Balance Transfers and Money Transfers are supported on Credit Card Accounts
| Transaction Code – Current a/c & Savings | Transaction Code – Credit Cards |
| Adjustment | BalanceTransfer |
| BankersOrderDeposit | BalanceTransferAdjustment |
| CashWithdrawal | CashAdvance |
| ChequeDeposit | CashAdvanceAdjustment |
| ChequePayment | ChequePayment |
| Credit | Fee |
| Debit | FeeAdjustment |
| Deposit | Interest |
| Interest | InterestAdjustment |
| InterestToBank | MoneyTransfer |
| Payment | MoneyTransferAdjustment |
| TaxAdjustment | Payment |
| Transfer | PaymentAdjustment |
| PreAuth | |
| Purchase | |
| Refund |
Pagination is NOT supported. In line with existing web channels, transaction APIs will return up to 13 months of data for Credit Cards and Current accounts and up to 5000 (TBC) transactions for Savings accounts
If a customer hasn’t received the code it may be that they have entered their customer ID or password incorrectly on the login page. They should select cancel and start again, or reset their password.
They should also check the mobile signal / landline to ensure they have not barred incoming calls.
If they still do not receive the OTP they should call our Contact Centre on the usual help line number.
You can direct customers to our website where full contact information is available.
Virgin Money - https://uk.virginmoney.com/contact/
Clydesdale Bank - https://secure.cbonline.co.uk/contact-us/
Yorkshire Bank - https://secure.ybonline.co.uk/contact-us/
B - https://www.youandb.co.uk/help/talk-to-us/