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Support

Frequently asked questions

What is Open Banking?

Open Banking allows for customers' banking data to be safely shared with trusted Third Party Providers (TPPs).

Please refer to the Open Banking website for further details

Who is the developer portal designed for?

The developer portal is for software developers of Third Party Providers (TPPs) to provide the information needed to connect to our APIs.

What Virgin Money products were launched after 2 December 2019?

  • Virgin Money Current Account and Instant Saver
  • Virgin M Account and M Saver

What types of certificates do you support?

We only support eIDAS (QSEAL and QWAC) certificates.

How does a Third Party Provider (TPP) on-board?

We allow Dynamic Client Registration providing you have enrolled with Open Banking and uploaded your certificates.

If you are not enrolled with Open Banking and have suitable eIDAS (QSEAL and QWAC) certificates and appropriate permissions from your relevant NCA please email us at OpenBankingResponse@cybg.com with the subject "Manual Registration" and we will process your request

How do I register for your Service-Now support portal?

Please email OpenBankingResponse@cybg.com

We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.

To assist us, please include your Open Banking organisation ID.

Who do I contact if I have any Virgin Money Open Banking issues or queries?

Please email OpenBankingResponse@cybg.com, raise a ticket via the Open Banking Service Desk (Problem with an ASPSP -> ClydesdaleBank) or raise a ticket via our Service-Now portal if you are registered.

We will respond to your email query during normal office hours, Monday to Friday 9am to 5pm.

To assist us, please include as much information as possible so we can attempt to replicate your issue including whether the issue is with our merged or standalone APIs.

Having trouble?

Contact our dedicated team members via our ticketing system or via our support mailbox

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